When you use raincoat.lk products, services and the website you are bound by the following Terms and Conditions. Please review them carefully.
The order is only valid for the product mentioned. Island wide delivery is available at an extra delivery charge as mentioned during checkout.
raincoat.lk management reserves the right to decide about the replacement of products for which there is no warranty.
Unless specifically stated otherwise, orders cannot be combined with any other gift certificates, vouchers or promotions.
Orders cannot be exchanged or redeemed for cash unless agreed by raincoat.lk management.
Liability for Content
Although every effort has been made to provide accurate information on these pages, neither raincoat.lk, nor any of its employees, nor any member of the raincoat.lk affiliate or partner companies, their suppliers, nor any of their employees, make any warranty, expressed or implied, or assume any legal liability (to the extent permitted by law) or responsibility for the suitability, reliability, timeliness, accuracy or completeness of the content of the Website.
In the event of an error or mistake whether technical or human, raincoat.lk reserves the right to cancel any order placed by the customer at any time at its sole discretion and refund the payment back to the customer.
You acknowledge that raincoat.lk is unable to exercise control over the security or subject matter of Content passing over the raincoat.lk Network, the Website or via the Services and raincoat.lk hereby excludes all liability of any kind for the transmission or reception of infringing Content of whatever nature.
raincoat.lk assumes no responsibility for and does not endorse unless expressly stated, Content created or published by third parties that is included in the Website and the Services or which may be linked to and from the Website.
Neither raincoat.lk nor any member of raincoat.lk shall be liable for any special, indirect or consequential damages or any damages whatsoever, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the performance of or use of Services available on the Website
Cancellation, Return and Refund Policy
Once confirmation of Order & transaction is sent via email by raincoat.lk to the user orders cannot be cancelled or goods returned.
Any issue related to any product or service should be brought to the notice of raincoat.lk within 7 days of the purchase.
raincoat.lk management reserves the exclusive right to decide on refunding or replacing a product.
Paid orders which are not collected within 3 delivery attempts will be cancelled automatically and cancelled items could subject to a cancellation/restocking fee equal to 10% of the sale value
Unavailability of Product / Product Out of Stock
Products may not be available (run out of stock) from time to time due to high demand.
Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.
Placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have commenced delivery after the supplier has released the product.
Refunds
All refunds are processed within 7 working days by raincoat.lk. Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which raincoat.lk cannot be held liable.